KitKat 4.4.2 arrived on the HTC One in February through an OTA update and with it came many changes. These included Cloud Printing, security patches and a new version of HTC Sense UI. However owners have been left disappointed as it appears that the purple camera issue has not been solved.
There have been some major bugs reported about the HTC One on websites, with the purple camera hue being one of them, with users saying there is a coloured hue on photos taken with the camera. This has been said to be blue, purple or red colouring.
Owners have taken to forums to ask for help on the issue so that they can make the most of the Ultrapixel technology. It was said that owners could alter the contrast and saturation in settings or change the ISO mode.
Owners of the HTC One thought that the issue would be fixed with the release of Jelly Bean 4.3, however this hasn’t been so. Some people have said it is an issue with the camera lens that is the problem.
Some owners now think that HTC cannot fix the issue with an update as they are still having the problem after the update was sent out. It was said that the issue had in fact got worse since the update was installed.
Users have found a way to get by the issue as the purple colouring was caused by a defective hardware component and not down to software. Anyone who has the issue should take note of the following.
Users with access to service centres or stores:
1. Keep the device on Android 4.3 Jelly Bean firmware if you haven’t updated to Android 4.4.2 KitKat. Don’t need to revert if you already did.
2. Check the warranty of your smartphone, box, receipt and all accessories. You need to bring every important part of the purchase.
3. Visit the service centre of HTC or the retailer where you’ve purchase the device.
4. Make sure you report the purple camera hue on the warranty to get a replacement.
Users without instant access to stores:
In case you are not capable of visiting the store or really far from it, simple tweaks below will help you resolve the problem temporarily. You may combine them to achieve the best capture mode.
1. Set saturation and exposure level to -1 or -0.5.
2. Combine set levels of saturation -2 and contrast +2.
3. Make purple to white by setting saturation -2 and contrast 0.
4. Don’t set the saturation +2 to avoid red hue.
5. Set ISO level to 100 and saturation to -2.
6. Use camera when it’s cooler since high temperature may generate red or purple hue.
